Jotform Reviews 1,428

Jotform was so great when we first signed up. But they said things that were untrue and turns out after months of set up it doesn't do what it said it would do. Customer service is pretty much non-existent anymore there is no humans to speak to about our issue. All these great companies think they can just run on AI now. They will soon see people like us leaving in Droves.

Date of experience: June 23, 2025

Managing an equestrian team involves a lot more than just riding; there's a significant amount of administration, especially when it comes to registrations, applications, and general data collection. For a while, this was a real headache – juggling emails, scattered spreadsheets, and even physical forms. That's where Jotform stepped in, and it's genuinely transformed how we handle things.

Making Sense of the Mess: Effortless Data Collection

The biggest problem Jotform solved for us was the sheer chaos of manual data collection. Before, trying to keep track of every rider's details, emergency contacts, or preferences was a constant battle against disorganization. Jotform has allowed us to centralize everything into clean, easy-to-manage tables. The ability to quickly sort, filter, and view all our candidate information in one place has been a massive time-saver and has significantly reduced the risk of errors or lost data. It's truly liberating to have all our essential information neatly organized and accessible.

Looking Professional, Effortlessly

Another huge benefit is how Jotform elevates our team's professional image. We want to present ourselves well, and that includes our application and registration processes. Jotform's drag-and-drop builder makes creating sleek, professional-looking forms incredibly easy, even for someone like me who isn't a web developer. There are tons of great templates that provide an excellent starting point, and I can quickly customize them to match our team's aesthetic. Plus, the forms are fully responsive, which means candidates can fill them out seamlessly on their phones, tablets, or computers – a must-have in today's mobile world.

A Touch of AI Magic: Getting Started Faster

What's really impressed me lately are some of Jotform's newer AI features. Sometimes, staring at a blank page when you're trying to build a new form can be daunting. Now, I can use their AI to simply describe the type of form I need (e.g., "new rider application for dressage program"), and it generates a foundational set of questions and a basic structure. It's like having a helpful assistant that gets me 80% of the way there instantly, allowing me to focus on fine-tuning rather than building from scratch. This speeds up our form creation process considerably.

A Note on Monthly Submissions

While Jotform is incredibly powerful and beneficial, it's worth noting for prospective users (especially those on free or starter plans) that the monthly submission limits can be quite quickly reached for active forms. This means you need to be mindful of your usage to avoid forms becoming temporarily unavailable. However, Jotform does offer ways to gain some free extra submissions by completing tasks, which is a helpful bonus.

Overall Impression

Despite the submission limit, Jotform remains an invaluable tool for our equestrian team. It streamlines our administrative burdens, helps us present a professional front, and now, with its smart AI features, it makes the initial form setup even quicker. If you're looking for a robust, user-friendly, and efficient form builder for any kind of data collection, I wholeheartedly recommend giving Jotform a try.

Date of experience: June 07, 2025

Date of experience: June 23, 2025

I created a form for my party to get attendance records. All of a sudden, myself and potential customers can't log in nor buy tickets. Only for me to check my form and it keeps saying my IP address is banned. I can't access neither can my customers buy tickets. Jotform, you are very lucky I'm not a citizen of your country, I literally would have sued you till you become bankrupt for making me lose so much money for me event.

Date of experience: June 21, 2025

Non recoverable data loss occurred multiple times, support was indifferent. Causes so far were:
- cached data was deleted when app was used in offline mode
- collected contact information was random replaced with dollar signs ($)

List of bugs just from 5 minutes of use:
- Can't log in on the app, because the captcha doesn't load (ipad).
- email verification code is not sent out
- Form preview is completely different than on the actual device
- collected data viewer sometimes omits data entries

Conclusion
-> Don't pay money for this. Also don't use it for free because the banner is very ugly.
-> For critical data avoid at ALL COST

Date of experience: June 19, 2025

Date of experience: June 03, 2025

I have enjoyed using Jotform and would recommend!!

Date of experience: June 06, 2025

is the best.

Date of experience: June 06, 2025

We love the platform, as a small business it can help in so many ways to capture data whether for internal or external use. We have the need to choose where our data resides and the only option to do that is to go enterprise. The reason you don’t show the pricing on the website without having to setup a video meeting is so your sales people can justify the ridiculous and disgusting fee you charge for a very simple feature. You will respond with “oh but we setup a dedicated server environment specific to your business”, sorry that’s not a justifiable reason. I nearly fell off my chair when the rep told me how much it was for the first year alone! I was too scared to ask what subsequent years’ fees would be. $11,500 AUD for the first year alone is unbelievable! Why can’t that be an add on for the other plans? Don’t just reply “because they’re for personal use”, that’s irrelevant.

Date of experience: June 02, 2025

Jotform is so simple and makes surveys and data collection SO MUCH EASIER!

Date of experience: June 03, 2025

I strongly advise against using Jotform. My experience has been nothing short of infuriating. I’ve reached out three times for help, and not once have I received a proper response from a human being.

They rely on an “AI” agent that is completely useless, it doesn’t resolve anything and feels like a barrier rather than support. Despite being charged twice for an upgrade, the upgrade itself isn’t even active. I’ve been trying for five days to speak to someone, get a refund, and access the forms I paid for, but all I get is the same broken AI loop.

This is one of the worst customer service experiences I’ve ever had. Steer well clear.

Date of experience: June 03, 2025

It is changing how we work and to grow our business! Loving it

Date of experience: May 28, 2025

I have used Jotform for several years and it’s perfect for my small business! Their support team is very helpful and responsive and their product is great all around! 100% recommend!

Date of experience: May 26, 2025

As a member of a homeowners association (HOA) administration team, finding the right tools to streamline communication, manage submissions, and collect resident feedback is critical. After implementing Jotform, we've experienced a noticeable improvement in efficiency and member engagement.
Jotform has proven to be an invaluable asset for our HOA operations. Its user-friendly interface makes it incredibly easy to create forms for a wide range of purposes like amenity reservation forms, community surveys, and even novelty contests and promos. We no longer rely on messy paper forms or long email chains to gather information from residents.
One of the standout features is the ability to automate workflows and track submissions in real time. With conditional logic, we can ensure that each form dynamically adjusts to collect exactly the right information based on user responses, minimizing confusion and unnecessary back-and-forth. Forms integrated with cloud storage and email systems makes recordkeeping seamless.
From a board perspective, having a centralized dashboard to review responses, generate reports, and collaborate on response action has significantly improved our internal operations. In short, Jotform is a modern solution that fits perfectly into the administrative needs of our HOA. It's affordable, scalable, and incredibly practical. We highly recommend it to any individual, enterprise or community looking to enhance organization, communication, and customer satisfaction.

Date of experience: May 26, 2024

I've been using Jotform within my business for the last 4 years and it's reliable, easy to use and my clients find it really convenient,

Date of experience: May 25, 2025

The free account where you can make 5 forms for free for my dog boarding business has really helped me with my paperwork, it's simple to use for people that aren't tech savvy and free which is great for a new business start up

Date of experience: May 24, 2025

So easy to use, loads of customizable options. I love it! Made my life easy for my discord applications.

Date of experience: May 02, 2025

If you love paying for services you can't use, Jotform is a dream come true!

Looking for a tech support experience that really teaches you patience? Look no further than Jotform. I submitted a support request over nearly 4 weeks ago—yes, weeks—because I can't change my password, can't delete my account, and basically can't do anything that makes me feel like I'm in control of the service I'm paying for. But hey, at least they’re consistent in one thing: saying “thank you for your patience” while doing absolutely nothing.

If you're evaluating form solutions for your business and wondering whether Jotform is reliable, here’s a tip: if you don’t mind spending money each month while being completely out of business, then this is absolutely the company for you.

The silver lining? I’ve had plenty of time to reevaluate all my other life choices while waiting. Thanks, Jotform!

Date of experience: May 22, 2025

Jotform has helped me begin my journey as a Personal Trainer and it has been nothing short of amazing to help.

Date of experience: May 21, 2025

I have used the free version of Jotform for several years. I've decided to pay for a subscription as my needs have increased. It is the most intuitive, user-friendly platform I have used. I love the ease of form design and the widgets give me a flexibility to add functionality. I've streamlined several workflows using Jotform. Thanks!

Date of experience: May 21, 2025